+ 44 (0)20 3371 0099

Q: How long will it take to build my church website?

Answer: From the moment we receive your design choice, we take no more than 2 weeks to build your site. We then present it to you in the same ‘see live demo’ format as you chose it. The site will have designed pages, images, and ready for your logo, images, dummy text and any other content for you to replace or provide us with.

Q: Do I have to build my site myself?

Answer: No! Our team build the website for you.
Once your site is built:
  1. We send you email notification that your site is ready to be personalised.
  2. We send you a link to your Site Map form, where we ask you to give us the list of pages to go onto your site.
  3. Once we receive this, we update your site with your list of pages and place images, ready for your content.
  4. At any time during the process you can send us additional content, and we will add it to your site.
  5. This process continues until you are happy and ready for us to launch your site.
When your site is ready for launch, we give you a username and password so that you will also be able to add content to your site at leisure, but our service doesn’t end there. We will always be on hand to update your site on your behalf, if you send the information to us, and this is all included in your monthly subscription!

Q: How do I pay for my site?

Answer: Church Web Direct is a ‘Pay as you Go’ service, which means that rather like a mobile phone service, you pay as you go.
Your payment options are as follows:
  1. You can pay by card or by invoice
  2. You can pay monthly or annually (there are discounts on annual payments)

Q: Are there any set up fees?

Answer: YES!
There is a one off set up fee of £149
This covers:
  1. The set-up of your account
  2. The purchase/transfer or management of your domain name

Q: What are the payment terms?

Answer: On the first of every month we issue an invoice for your records, which we send to you whether you pay by card or invoice.We mark this as paid when we receive your payment!

Automatic late payment reminders go out on the 16th of every month, and if we have not received payment 15 days after this notification we will suspend your site. Should we not receive payment one month from suspension we archive your files, and you will need to clear your outstanding balance and pay a set-up fee of £50 in order to have your site active again.

Q: Can I update website myself?

Answer: Yes, when your site is ready for launch, we give you a username and password so that you will also be able to add content to your site at leisure, but our service doesn’t end there.
We are always on hand to update your site if you log a support request, and this is all included in your monthly subscription! Yes, when your site is ready for launch, we give you a username and password so that you will also be able to add content to your site at leisure, but our service doesn’t end there. We are always on hand to update your site if you log a support request, and this is all included in your monthly subscription!

Q: Do you provide custom design modifications?

Answer: We do provide custom design modifications!
Our designs are set up to be personalised by adding your choice of logo, menu items, pages, images, and text content.
These are changes we can make
  1. Change the size of or reposition logo areas
  2. Make bespoke modifications or coding to header or footer areas
  3. Create specific functionality that doesn’t occur with the designs inbuilt controls
  4. Changing some design colours to match your branding.
  5. Embedding Video into your homepage
  6. Enabling Social media feeds
Our standard policy is as follows:
  • If it is possible within the designs controls or variations provided by the design, then we will do it.
*If you would like to know more about this then speak to one of our team!

Q: How do you manage domain names?

Answer: If you don’t already have a domain name we will purchase your domain name for you and take care of the ongoing renewal fees. If the domain name you would like to purchase isn’t available, we provide you with a list of alternatives, and once we receive confirmation of your choice, we will purchase it on your behalf.

If you have an existing domain name and would like to use it for your new website, this is perfectly fine.
You have the following options:
  1. Provide us with the username and password where the domain was registered, and we will manage that domain name for you. Manage the domain yourself.
  2. If you don’t have existing emails and would like us to host your emails, you will need to change the name servers when you’re ready to launch the site. Make sure the domains name servers are pointed to your website.
  3. If you have existing emails, you will need to change the domain’s DNS when you’re ready to launch the site.
  4. Once complete, we will provide you with our IP address which you will be able to enter for the main web record and update the DNS.
This actually sounds more complicated than it actually is, but we will be on hand to help you.

Q: How do you manage email addresses?

Answer: Dependent on your package, you get a set number of email addresses.
If you have an existing domain name and would like to use it for your new website, this is perfectly fine.
You have the following options:
Standard:5 email addresses
Popular: 10 email addresses
Premium: 15 email addresses
Supreme: 20 email addresses

Here are some of the ways that we can configure email to suit your needs:
  1. We can set up yourname@yourdomain.com so that you can access via webmail or on your mobile device or computer.
  2. We can set up yourname@yourdomain.com so that it forwards to your personal email address, meaning that you collect all of your email in one place but can reply from yourname@yourdomain.com when you are ready.
  3. We can set up yourname@yourdomain.com forwarder that just bounce to a personal email address.
  4. We can set up yourname@yourdomain.com forwarders that bounce to multiple email addresses.
Please let us know your specific needs, and we will configure email to suit you.

Q: What does the basic Church website come with?

Answer: All Church websites are built using the impressive range of PHP, AJAX and JQuery platforms.
This allows us to manage your site effectively, but also gives you the power to add text and images, maintain a photo gallery, as well as write blog posts and keep an up to date events calendar.

Your website also comes with the following as standard:
  1. Cutting edge design
  2. Built by a team of experts
  3. Is Responsive to tablets and mobile phones
  4. Includes domain name purchase and renewal
  5. Has a fully featured blog
  6. Has an interactive calendar for your events
  7. Has a photo gallery
  8. Has Audio Capability
  9. Has Video Capability
  10. Contains Contact Forms
  11. Includes 2GB Storage Space
  12. 5 email addresses
  13. Comes Facebook, Twitter and Instagram ready
  14. Tech support on hand to guide you through

Q: What do I do if I don’t have any images?

Answer: There is great truth in the saying that a picture paints a thousand words, and sometimes the wrong set of images can make a website look unprofessional.
Quite often this is because your story hasn’t caught up with your vision yet, and this is where stock images come in extremely handy.
This will allow you to update your pages, add posts and make your site look professional as you collect your own images along the way.

Q: How do you integrate Social Media (Facebook, Twitter and Instagram etc.?)

Answer: Our sites enable you to have 2 forms of social media integration.
You can either have the standard Facebook, Twitter and Instagram icons that link out to your social media profiles.
You can also have social media feeds which we embed to your website, which allows people to read and see your social media content without leaving your website.
This is dependent on your choice.

Q: I might struggle to write text for my website, can you help?

Answer: Content writing is an art form, and if you have never written text for a website before then this can be a real challenge.
One of the biggest deals is getting started, and staring at a blank page, writers block can prove to be difficult.
We have our own expert content writers who can write web copy for you, and even if you don’t use it as it comes, it can provide the creative kickstart that you need, and from there you can adjust the text to suit your needs.
If you need further details on our content writing service, please contact us on 020 8363 4905.

Q: How do contact forms work?

Answer: Contact forms are a very efficient way of collecting information. They usually come in the following format:

First Name:
Last Name:
Email:
Contact Number:
Message

You can change the name of the boxes to suit your purpose and once a form is submitted, it sends the information collected to the email address of your choice.

Q: Do you provide ongoing support?

Answer: Yes!
Our team, is available to action your requests via our online support request form, as well as being available for telephone support during the hours of 9am-6pm.
Our support is holistic which means that we cover everything from assisting you from start to finish of your website, App or online store or software, and basic technical support, to the addition of content to your site on your behalf.
We also guide you through on how to use your website.

Q: Do you provide ongoing support?

Answer: Yes definitely!
Google analytics is a detailed analysis tool that allows you to see things like the number of visitors to your website, most popular pages and links clicked.
We don’t automatically install this to your site, so if this is data that you are interested in tracking, then please let us know by submitting a support request.

Q: Can I change my package?

Answer: Yes!
You can change your package at any time by giving us notice.
We then make arrangements with you for your monthly subscription fee to change and make your new package features available.